As an essential part of our business, we collect and manage customer data. In doing so, we observe UK and EU data protection legislation, and are committed to protecting and respecting your privacy and rights.
Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to General Data Protection Regulations.
If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact us by email at: info@londonfilmmuseum.
The information that we collect about you may include your name, home address, e-mail address, telephone number, as well as relevant financial and credit card information. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms on this website, or when corresponding with us by telephone or e-mail.
Currently, we use your data for the following purposes:
1. To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, the processing of credit/debit card transactions, fraud prevention, registering warranties and the provision of corresponding customer services.
In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you including payment providers and couriers. We assure you that these companies are not permitted to use your information for any other purpose. For further information please see the section on How We Share Data below.
2. Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you. Again, we do use a number of external companies to help us provide such marketing services. However, these companies are prohibited from sharing your data with any other company. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else.
We will never sell your personal data to any external organisation.
We will share your data with companies that are essential to providing our services to you. This includes organisations that are critical to fulfilling customer’s orders including payment providers and couriers as well as those that help us with marketing.
We assure you that we will only exchange your data with another organisation where (i) we have your express permission to do so; or (ii) it is necessary in order to honour a contract between you and London Film Museum; or (iii) we have a legal obligation to share the information; or (iv) it is in the public interest; or (v) it is necessary for the establishment, exercise or defence of legal claims; or (vi) it is necessary to protect the vital interests of you or another person.
You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". You can obtain this information at no cost.
We will send you a copy of the information within 30 days of your request.
To make a Subject Access Request, please contact by email at: email@example.com